TotiWaitlist
Account deletion

Delete your account

You can delete your account and data whenever you want. Here's how, what's deleted and what's kept by law.

This can't be undone.

Before deleting your account, save a copy if you want one: Profile → Backup & restore → Export backup. Once deleted, we can't recover anything.

Option 1 — From the app (recommended)

It's immediate. You need an internet connection and to be signed in with the Apple or Google account you want to delete.

  1. 01Open Toti and go to Profile.
  2. 02Scroll to Danger zone and tap Delete account.
  3. 03Review what will be deleted and turn on "I understand this can't be undone".
  4. 04Tap Delete my account and confirm with Delete account.
  5. 05Done: your account and data are deleted from our servers right away, the phone is cleared and the app starts over as a new guest.
  6. 06Using Toti as a guest? The option doesn't appear because there's no account. Sign in with Apple or Google from Profile (your data moves to that account) and follow these steps. If you stop using the app, guest data is also deleted automatically after a period of inactivity.

Option 2 — By email

If you can't get into the app (lost phone, can't sign in), write to us and we'll delete it for you.

Write the emailsupport@jotatech.org
Suggested subject:Account deletion requestInclude:
  • Your account email (if you use Apple's "Hide My Email", the @privaterelay.appleid.com address Apple shows you)
  • How you signed in: Apple or Google
  • Write from that same email, if you can

We may ask you to confirm the account is yours before deleting it. We'll reply and delete it within 15 business days.

What's deleted

Everything that's yours in Toti, the moment you delete the account.

  • Your profile: age, sex, height, weight, body fat, activity and goal
  • Your calorie and macro plan
  • Logged meals, recipes, created foods and saved meals
  • Water, weigh-ins, streaks and progress
  • Your cloud backups
  • Your Apple or Google sign-in
  • Your AI counter, failed searches and AI corrections
  • Promo code redemptions and your subscription status in our database
  • Toti's data on that phone

What's kept and why

A minimum isn't deleted on the spot, for legal reasons or because others keep it.

  • Your Pro purchase history and the record that you deleted the account, linked to an internal ID, for as long as accounting rules require and to handle claims
  • Apple or Google receipts and the purchase record at RevenueCat, under each one's policies
  • Server logs and crash reports, deleted automatically within days (server) and up to 90 days (Sentry)
  • Provider backups, which rotate within a few days
  • Backup files you exported: they're wherever you saved them (Files, iCloud Drive, Google Drive) and you delete them
  • Emails you sent us, up to 2 years

None of this is used for anything else or shared, and it's deleted when its period ends.

Your Pro subscription

Deleting your Toti account doesn't cancel your App Store or Google Play subscription.

Subscriptions are charged by Apple or Google. To stop future charges, also cancel it in:

  • iPhone: Settings → your name → Subscriptions → Toti → Cancel Subscription.
  • Android: Google Play → your profile → Payments & subscriptions → Subscriptions → Toti → Cancel.

Need help?

If you have questions or just want to delete something specific, write to us first. Sometimes there's a simpler fix.

Contact support